Case Study : Improving Student Ratings
Ultimately, the in-session experience of students is what matters to our clients and their reputations.
We have learnt that the most experienced teachers are not always the best teachers.
We hire smart, motivated people who have the necessary potential and skills. Then we support and develop them to be the best versions of themselves that they can be.
01
Challenge
One of our clients contracted multiple vendors for their teacher management requirements.
Initially, our student satisfaction ratings were not meeting our internal standards for the account. This needed to improve to deliver on our promise of enhanced reputation to our clients. Teaching experience was historically the most important factor in predicting teacher success.
But despite our teachers being experienced, we were not delivering on ratings. We needed to revisit our recruitment, training and development strategies.
02
Solution
Upon analysis we realized our recruiting strategy based on experience wasn't enough – we needed teachers who had potential, were trainable and had passion.
We prioritized teachers that displayed values aligning with our purpose of Inspiring Minds, Inspiring Connections. To support them further, we developed personal and professional development programs to grow them to their full capability.
We began to see rapid improvements.
03
Result
The results improved quickly, and we surpassed our target, leading to record student satisfaction scores for the client.
Who subsequently appointed The Really Great Teacher Company as its sole vendor.
The changes implemented as a result from these key learnings, were applied across all client accounts, resulting in improved teacher performance across the business.