Case Study : Supporting our client with an immediate ramp up
In October 2020, with the global Covid19 pandemic in play, the shutdown of physical schooling and the move to online teaching was at its peak.
Due to lockdown, the demand for online classes increased drastically and schools needed to recruit teachers for the online classroom experience.
01
Challenge
A multi-national client with both brick-and-mortar teaching centers and online learning products needed us to rapidly increase online teacher volumes due to lockdown adversely affecting their centers.
Their students were based all around the world, so an added challenge was to supply great teachers to meet student needs across time zones.
02
Solution
Our recruitment strategy ensures that we always have a pipeline of potential candidates that have been screened in advance for potential ramp ups. This "always ready" approach, paired with rapid response by the team, ensured that lead times from onboarding to training to teaching on the client's platform was significantly reduced.
Additional cover from the existing team was scheduled to fill certain short-term gaps.
03
Result
Our immediate response enabled us to increase our offering by an additional 250 classes within a week, ensuring no classes were lost. We continued to add large numbers of additional classes every week during November, meeting all requirements from the client and their students.
As a result, continuous growth with our client occurred and we work with them as an exclusive partner for their online teacher management service across the globe.